We want you to be satisfied with our Services. This policy outlines the terms under
which you may cancel your subscription and request a refund from
Auralynx Pay Private Limited.
1. Overview
Auralynx Pay Private Limited offers digital software services on subscription and one-time purchase models. Because our products are digital and access is granted immediately upon payment, our cancellation and refund policy is designed to be fair to both parties.
This policy applies to all purchases made for the Command Dashboard and FitScan services.
2. Subscription Cancellation
How to cancel:
- You may cancel your subscription at any time by logging into your account and navigating to Account Settings → Subscription → Cancel Plan
- Alternatively, you may request cancellation by emailing abhinavs199.as@gmail.com from your registered email address
What happens after cancellation:
- Your subscription will remain active until the end of the current billing period — you will not be billed again after that date
- Access to premium features will continue until the end of the paid period
- After the billing period ends, your account will revert to the free tier (if available) or be deactivated
- Your data will be retained for 30 days after deactivation, after which it will be permanently deleted unless you request earlier deletion
We do not offer partial refunds for unused days within a billing cycle unless covered by the refund eligibility criteria below.
3. Refund Eligibility
You are eligible for a full refund in the following circumstances:
- 7-Day Refund Window (New Subscriptions): If you are a first-time subscriber and request a refund within 7 days of your initial purchase, you are entitled to a full refund, no questions asked. This applies to the first payment only.
- Service Unavailability: If our Services were unavailable or materially non-functional for more than 48 continuous hours in a calendar month due to issues on our end, you may request a pro-rata refund for the affected period.
- Duplicate Charges: If you were charged more than once for the same subscription period due to a technical error, the duplicate charge will be refunded in full.
- Incorrect Billing: If you were billed an amount different from what was displayed at the time of purchase, the difference will be refunded.
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Requests made after the 7-day refund window for new subscriptions
- Renewal charges — it is your responsibility to cancel before the renewal date if you no longer wish to continue
- Partial use of a subscription period (e.g., cancelling mid-month does not entitle you to a refund for the remaining days)
- Requests citing a change of mind after the 7-day window
- Accounts that have been terminated due to violation of our Terms and Conditions
- One-time add-on purchases or feature unlocks that have already been used or accessed
We recommend using any free trial period (where available) to evaluate our Services before committing to a paid subscription.
5. How to Request a Refund
To request a refund, please contact us with the following information:
- Your full name and registered email address
- The product or service for which you are requesting a refund
- Date of purchase and transaction/order ID (available in your confirmation email)
- Reason for the refund request
Send your request to: abhinavs199.as@gmail.com with the subject line "Refund Request — [Your Name]".
Our support team will acknowledge your request within 2 business days and communicate the decision within 5 business days.
6. Refund Processing Timeline
Once a refund is approved:
- Refunds are processed back to the original payment method used at the time of purchase
- Processing typically takes 5–10 business days from the date of approval
- Credit/debit card refunds may take an additional 3–5 business days to reflect in your account, depending on your bank
- UPI refunds are typically processed within 2–3 business days
- You will receive an email confirmation once the refund has been initiated
We are not responsible for delays caused by your bank or payment provider after the refund has been initiated from our end.
7. Disputes and Chargebacks
We strongly encourage you to contact us directly at abhinavs199.as@gmail.com before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly through direct communication.
Filing a chargeback without first contacting us may result in suspension of your account pending investigation. We reserve the right to dispute chargebacks that we believe are not in compliance with this policy.
For unresolved disputes, the matter shall be governed by the laws of India and subject to the jurisdiction of courts in Lucknow, Uttar Pradesh, as outlined in our Terms and Conditions.
