This Privacy Policy explains how Auralynx Pay Private Limited collects,
uses, stores, and protects your personal information when you use our Services.
By using our Services, you consent to the practices described in this policy.
1. Overview
Auralynx Pay Private Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy applies to all our Services including the Command Dashboard platform and the FitScan mobile application, as well as our website at your domain.
We act as a Data Controller under applicable Indian law, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Data We Collect
We collect information in the following categories:
Information you provide directly:
- Account registration details: name, email address, phone number, business name
- Payment information: billing address, transaction details (card details are processed by our payment gateway partners and not stored by us)
- Communications you send us via email or contact forms
- Profile information and preferences you set within our Services
Information collected automatically:
- Log data: IP address, browser type, pages visited, time and date of access
- Device information: device type, operating system, unique device identifiers
- Usage data: features used, actions taken within the Services, session duration
- Cookie data as described in Section 8
Information specific to FitScan:
- Photographs you take or upload for machine identification (processed in real-time; not stored permanently unless you save them)
- Fitness activity logs and workout history you choose to save
- Optional health data such as fitness goals or body metrics you voluntarily provide
Information specific to Command Dashboard:
- OTA platform credentials and API tokens you provide for integration (stored encrypted)
- Property listing data, booking records, and pricing information synced from connected platforms
3. How We Use Your Data
We use your information to:
- Provide, operate, and maintain our Services
- Process payments and manage your subscription
- Send transactional communications (receipts, account notifications, service alerts)
- Respond to your support requests and inquiries
- Improve and personalise your experience with our Services
- Analyse usage trends to enhance product features
- Comply with legal obligations and enforce our Terms and Conditions
- Send you marketing communications (only with your consent; you may opt out at any time)
We will not use your data for any purpose incompatible with the purposes described above without first obtaining your consent.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our Services (cloud hosting, payment processing, analytics, email delivery). These parties are bound by data processing agreements and may not use your data for their own purposes.
- OTA Platforms: For Command Dashboard users, data is transmitted to and from connected OTA platforms (Airbnb, Booking.com, etc.) as necessary to provide the sync service.
- Legal Requirements: We may disclose information if required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights or the safety of users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.
5. Data Storage and Security
Your data is stored on secure servers, primarily located in India. We implement industry-standard technical and organisational security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Encrypted storage of sensitive credentials (OTA API tokens)
- Access controls limiting data access to authorised personnel only
- Regular security assessments and vulnerability monitoring
Despite our best efforts, no security system is impenetrable. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
6. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide you the Services. We also retain data as needed to comply with legal obligations, resolve disputes, and enforce our agreements.
Upon account deletion, we will delete or anonymise your personal data within 30 days, except where retention is required by law. Aggregated, non-identifiable data may be retained indefinitely for analytics purposes.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention obligations)
- Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis (e.g., marketing emails)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for certain purposes
To exercise any of these rights, please contact us at abhinavs199.as@gmail.com. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for the Services to function. Cannot be disabled.
- Analytics Cookies: Help us understand how users interact with our Services (e.g., Google Analytics). Data is anonymised.
- Preference Cookies: Remember your settings and preferences.
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our Services.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at abhinavs199.as@gmail.com and we will take steps to delete such information.
10. Third-Party Links
Our Services may contain links to third-party websites or services (including OTA platforms). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information to them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date and, where appropriate, by sending you an email notification. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.
